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Shipping & Returns

Returns Policy

Product is Unwanted:

Here at HTC Cases UK we want you to be happy with your purchase, if for any reason you change your mind about your purchase and want to return the item to us you have 7 days after you receive the item to return it to us. 

If you wish to return an item please contact us at our contact page and inform us that you wish to return your item, we will then give you a returns number and address to which you can send your item. Your item should be securely packaged and include your returns number on the package.Postage costs of returning the item to ourselves is to be bourne by you and we strongly urge you ensure that your chosen postage method is insured and that you request a signature upon delivery, proof of postage will not be accepted as proof of return. If the item is returned to us and the postage costs have not been paid by you we reserve the right to charge these costs to you even if we have already given you a full refund.

Items will only be accepted if we have issued you with a returns number which must be clearly stated on the outside of the package you send. Where possible we urge that the item be returned in an UNUSED AND UNOPENED condition. You must take reasonable care of the goods once they have been received by you. If these terms are not adhered to you will be required to pay for shipping charges in order for us to return the product to you. It will be at our discretion to refund a percentage of the purchase price for any item deemed damaged because you have not taken reasonable care of the goods. ALL REFUNDS ARE PROCESSED within 14 days - it is our aim to get your money refunded back to you as quick as possible.

You must not return items using "return to sender" as we are not able to guarantee how long it will take or whether the goods will reach us from the post office using this method.

We may waive the fee or extended the returns period at certain times of the year or in exceptional circumstances, this is at our discretion and is usually Christmas time or pre-agreed times agreed between us before purchase.

Lost items

In the unfortunate event the item is lost please contact us to inform us you have not received the item. After a certain time period which will depend on the courierwe will resend the item to you, this does not affect your statutory rights. We will incur all costs from failed deliveries and be assured we will try our upmost to rectify postage problems.

Damaged or Defective Items

If your item has been delivered with a fault then contact us immediately. You will then be issued with a returns number and a postal address. Postage costs of returning the item to ourselves will be refunded where the item is proved faulty (after the item is returned to us), we strongly urge you to ensure that your chosen postage method is insured and that you request a signature upon delivery, proof of postage will not be accepted as proof of return. We will then repair or replace your goods in the quickest possible time. When the item is returned we will test the item in our technical department. Should the item prove not to be faulty no charge will be levied but we do ask you pay our return postage costs to you (we will make as cheap as possible). If you are unsure of whether your product has a fault, please do not hesitate to contact us wherein we will advise you on how to proceed.

If the item has been used and damaged then the item will not be deemed as faulty.

Shipping Information

We aim to ship all orders within 1 business day and most orders that are despatched arrive at their destination the next day. During peak times such as holidays and Christmas shipping may take longer. All postage and carriage charges are calculated based on the orders total weight. We also aim to keep you updated as to the status of your order via e-mail and you will be notified when your item has been packed and despatched. Should you have any questions regarding your order please contact us via our contact page or e-mail: cs@htccasesuk.co.uk
 

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